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Shipping Policy

Effective date: October 9, 2025

1. General Information

All orders are processed and shipped by Orbitechshop.com within the timelines indicated below.

We strive to ensure that every product is delivered safely, on time, and in perfect condition.

Orders can be placed 24/7 through our website Orbitechshop.com.

2. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • In cases of high demand or unexpected delays, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available).

3. Shipping Methods and Delivery Times

Delivery times depend on your location and the selected shipping method.

  • Standard Shipping (domestic): usually delivered within 3–7 business days after dispatch.
  • International Shipping: usually delivered within 7–15 business days, depending on the destination and customs clearance times.

Delivery times are estimates and not guaranteed, as they may be affected by external factors such as customs delays, courier strikes, or weather conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The delivery address (domestic or international)
  • The total weight or dimensions of the order

Any applicable fees will be clearly displayed before completing your purchase.

5. Order Tracking

Once your order is shipped, a tracking number (if available) will be provided via email.

You can use this number to monitor the status and location of your shipment at any time through the courier's website.

6. Delivery Issues

If your package has not arrived within the expected time frame:

  • Check the tracking information to verify its status.
  • Contact the courier for more details.
  • If the issue persists, reach out to us at shipping@orbitechshop.com and include your order number.

We will assist you in locating your order or arranging a replacement or refund if necessary.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Orbitechshop.com is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

If a package is returned to us because of an incorrect address, we can reship it once the correct address and reshipping costs are confirmed.

8. Damaged Packages

If your order arrives visibly damaged, please:

  1. Take photos of the package and the damaged item.
  2. Contact us within 48 hours at shipping@orbitechshop.com.

We will work with you to resolve the issue, either through a replacement or refund.

9. Customs and Import Duties

For international shipments, customs duties or import taxes may apply depending on your country's regulations.

These charges are not included in the order total and are the responsibility of the customer.

10. Contact

For any questions about shipping, you can contact:

📧 shipping@orbitechshop.com